Returns & refunds

Last updated:

-day returns

Changed your mind? You can return your order within days of delivery. Items must be unused, undamaged and in their original packaging.

Gift Set of 2: you can return one or both warmers. If you return one, we refund half of the price you paid for the set.

How to return

1. Email from the address you used at checkout, with your receipt number and the reason for the return.
2. Within 1 business day, we reply with the return address and instructions. Please don't send anything back before that: returns go to a different address than the one on the package.
3. Ship it with a tracked service and send us the tracking number.

The hand warmer contains a lithium battery, so it must be shipped by ground (for example, USPS Ground Advantage), not by air.

Return shipping

For change-of-mind returns, return shipping is paid by the customer. If the item arrived damaged, defective or wrong, we cover it.

Refunds

Once we receive your return, we refund the product price to your original payment method within 5 business days. Shipping was free, so nothing is deducted. Your bank may take 5 to 10 business days to show the refund.

Damaged, wrong or defective item

• Damaged or wrong item: email us a photo within 7 days of delivery.
• Defective item (for example, it doesn't heat up or won't charge): email us within days of delivery with a short description or video.

We'll send a replacement or a full refund, whichever you prefer. If we need the item back, we'll pay for the return shipping.

Order never arrived

If your order hasn't arrived within 20 business days of purchase, contact us and we'll send a replacement or issue a full refund.

Cancellations

You can cancel for a full refund any time before your order ships. Email us as soon as possible. Once it has shipped, you can return it as described above.

Not eligible

Items that were damaged by misuse, dropped, taken apart or exposed to water aren't eligible for a refund or replacement.